looking for the best contact manager software available.

[o***@aol.com]

I'm looking for the best contact manager software available. Must be
able to perform as follows:

=B7 Fax
=B7 Email
=B7 Make calls to contacts using voice over IP.
=B7 Record Notes and History of calls
=B7 Send follow-up literature
=B7 Schedule and make follow-up calls
=B7 Recording calls for the purpose of training and quality
=B7 Record the time and length of calls for the purpose of training and
quality.
=B7 Voice to text for the purpose of training and quality review


Thanks for any information you might have

Patty

[creativechaos]

Hello Patty,
A tall order for any one program. You should also mention the computer
platform you want to use. You also forgot to mention how much you want to
invest in both time and money to put together a solution and make it work
the way you want.

Goldmine (and possibly ACT) coupled to one or two extra programs and some
hardware would get you close to what you want in a PC environment.

You can't beat Daylite coupled to Phone Valet over a Vonage account for the
Macintosh. You probably want to add a program like Page Sender to the mix
for your faxing needs. The Macintosh has built-in application scripting
capabilities that can be made to tie things together your way...

Interestingly enough the Macintosh is becoming more PC compatible than
Windows and it's latest variation called Vista. I would be a Windows basher
if not for the fact that no other operating system provides a meal ticket
for so many... I use a Macintosh for my own needs because I don't get paid
making it work for myself... And it does make checking pc files for viruses
and other malware so much easier...

Just a few ideas to get you going...

J.P.